Store Policy

If at any time you are concerned or have questions about how we might be handling your data, please reach out to team via the website. 

​

Noonie Earth (“Noonie”, "We", “Us” and “Our”) remain fully committed to the protection of your privacy at all times. The information contained in this policy has been published to inform you of the way in which any Personal Data (as defined below) you provide us with or we collect from you will be used. Please read this information carefully so that you understand how we treat such Personal Data. 

We will collect, store, use and disclose Personal Data in accordance with all applicable laws relating to the protection of Personal Data.

​

The information we collect and how we use it in order to fulfil your order and any future customer service requests, we need to know certain personal data collected at the time of order. 

​

The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’; Products purchased from us in the past, including their cost; Telephone number, if offered to us. Email address; Where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems after use.  

We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data. It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location on our server and is accessible only by designated staff. We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below:

​

Direct Marketing

Understanding our customers’ wishes and shopping preferences
Improving our service and our products how we use your information for Direct Marketing & how to manage your marketing preferences

1) Marketing by us, Noonie Earth.

​

When you choose not to opt-out of 1st party marketing, we may collect your email address, name and order details so that we can tailor our communications with you and send you relevant offers and news via email or, sometimes SMS, by posting you our latest catalogue. If at any time you wish to opt-out of receiving our catalogues and/or emails, email us via the website. If you wish to unsubscribe from SMS communication, you can also text “stop” to the number provided within the communication and this will unsubscribe. We also advertise on digital platforms, such as Facebook, Google and Twitter. We use these platforms to reach you and people like you with relevant, targeted offers and updates from NOONIE. To turn off targeted ads on any of these platforms, please see the individual privacy settings for each.

​

2) Marketing by other companies

​

We use your information to understand our customers’ wishes and shopping preferences

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

 Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please email us via the website.

​

How will use your information to improve our service and our products.

We use Zendesk for customer service, which means that, if you raise a customer service ticket with us or return any item, we store your contact and order details in Zendesk. This data is archived after 120 days and this archive is cleared every 24 months. If at any time you wish this information to be removed, erased or not used in any such way, please make this clear in the feedback you provide us with, or email us via the website. We may, from time to time, send you a quick survey about your experiences with us or more broadly about your shopping behaviour. We store this information against your profile so we can better understand our customers and use this insight to improve our service and products.

​

Data Processors

We work with the following data processors in order to carry out our marketing activities. From time to time we may use other legally compliant data processors as required. These processors will hold data for no longer than is required to complete the analysis before securely deleting it. All data is only accessible to select, authorised individuals. 

WIX ORDERS: To process your orders. 

​

WIX Stores: They host our store. To manage your order and any future customer service requests, we collect and store the details you provide at the point of booking. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your order data is stored in WIX's data storage, databases and the general WIX application. They store your data on a secure server behind a firewall. 

​

 

Facebook: If you do not wish to see targeted ads on Facebook, you can update your preferences on Facebook by clicking on the Ads section within Settings on Facebook. Facebook matches email address, marketing preferences and purchase history for the purpose of audience selection for our advertising campaigns on Facebook and Instagram.

​

Google Ads: They match your email address, marketing preferences and purchase history for the purpose of audience selection for our advertising campaigns on Google Search and Display Networks. For information on how Google ensures GDPR and other data protection law compliance, see here: https://privacy.google.com/businesses/compliance

Paperplanes: They monitor visitors on our websites and mobile apps and may use this data to improve your experience with personalised content, promotions and campaigns, both on the website and through triggered direct mail. They collect information about your IP address which may be used to detect the organisation or ISP connecting to the site and an approximate geographic location If you are a customer or known contact you may be identified as having visited the site by virtue of either clicking through on emails, logging in or registering to use the website.

​

How long we keep your data

To serve our customers in the best possible manner and to continue to inform you about new products and services, we retain customer data for seven years after the last purchase date, or until you exercise your right to deletion as described below in the YOUR RIGHTS section.

Disclosures
We will seek to act in the best interests of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amendment is made to data it may take up to six weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum.

Credit Card Security
We take the security of our customers’ data very seriously and this includes credit card information. On our website at checkout, you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. To learn more, you may also want to read WIXs Terms of Service or Privacy Statement.

 
Cookies

Our website also uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including operating and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

There are four main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – These cookies allow you to navigate the site and use our features, such as “Add to Bag”.

(2) Site analytics cookies – These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you are browsing or shopping on NOONIE, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.

 

Questions, Comments and Getting in Touch
We welcome any questions or comments in relation to this privacy policy and advise you to send any such communication to noonieearth@gmail.com